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Effective Date: 8 August 2025

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Redbank Plains Family Health Centre is committed to protecting the privacy and confidentiality of our patients’ personal and health information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy outlines how we collect, use, store, disclose, and protect your personal information, including health information.

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What Information We Collect

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We may collect the following types of personal and sensitive information:

• Full name, address, date of birth, gender

• Contact details (phone number, email)

• Medicare number, DVA number, private health insurance details

• Health information including medical history, family medical history, test results, imaging, prescriptions, and specialist reports

• Appointment and billing details

• Emergency contact and next of kin information

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How We Collect Your Information

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We collect personal information:

• Directly from you (in person, by phone, via forms, email, or online booking)

• From your guardian or responsible person

• From third parties such as:

  • Other healthcare providers

  • Pathology and diagnostic imaging services

  • Pharmacists

  • Medicare, DVA, or private health insurers (with your consent)

We only collect information necessary for providing healthcare and managing our practice.

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Why We Collect Your Information

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We collect and use your information to:

• Provide you with quality medical care

• Communicate with you about your health and appointments

• Refer you to other healthcare providers

• Request diagnostic tests or specialist services

• Comply with legal obligations (e.g., reporting notifiable diseases)

• Process billing through Medicare, DVA, or private insurers

• Improve the quality of our services through audits and feedback (with de-identified data when possible)

 

Disclosure of Your Information

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We may disclose your personal information:

• To other healthcare providers involved in your care (e.g., specialists, hospitals, allied health)

• To third parties with your consent (e.g., family members)

• To Medicare, DVA, or private health insurers for billing

• When legally required (e.g., court orders, public health reporting)

• In emergencies where disclosure is necessary to prevent serious harm

We do not share your information with overseas entities unless explicitly required and consented to.

 

How We Store and Secure Your Information

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Your records are stored securely in our electronic medical record system, which is password protected and accessible only by authorised staff.

We implement administrative, technical, and physical safeguards including:

• Secure network and firewalls

• Staff training on privacy and confidentiality

• Regular audits and software updates

• Secure shredding of physical documents

 

Accessing and Correcting Your Information

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You have the right to access your personal and health information held by us, subject to some exceptions. You may also request corrections if you believe the information is inaccurate or incomplete.

To request access or correction, please contact our Practice Manager in writing. We will respond within 30 days.

Fees may apply for processing large or complex requests.

 

Complaints

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If you have concerns about how we handle your personal information, please contact:

Practice Manager

Anbar Salik
Redbank Plains Family Health Centre
Phone: 0738147654
Email: Manager@rbphealthcentre

We will investigate your complaint and respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the:

Office of the Australian Information Commissioner (OAIC)
Website: https://www.oaic.gov.au
Phone: 1300 363 992

 

Changes to This Policy

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We may update this Privacy Policy from time to time to reflect changes in law or our practice. The latest version will be available at our reception and on our website.

 

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